Terms & Conditions

Privacy Policy

Last updated: 17 October 2026

This Privacy Policy applies to Dundee Audio Visual Ltd and explains how we collect, use and protect personal information obtained through our website and in connection with the services we provide.

We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect personal information when you contact us, request a quotation, enquire about our services, or otherwise communicate with us.

Depending on how you interact with us, this information may include:

Your name
Company or organisation name
Email address
Telephone number
Postal or installation address
Information about your AV or networking requirements
Details provided when requesting a quotation or installation
Information contained in correspondence with us
Website usage information, where applicable

We only collect information that is reasonably necessary for the purposes for which it is being processed.

2. How We Use Your Information

We may use your personal information to:

Respond to enquiries and requests
Provide quotations and estimates
Supply and install audio visual and networking equipment
Arrange installation visits and appointments
Communicate with you about your project or installation
Provide after-sales support and maintenance
Process payments and invoices
Maintain business and customer records
Improve our website and services
Comply with our legal and regulatory obligations
Protect our business against fraud, misuse or other unlawful activity

We will only use your personal information where we have a lawful basis to do so.

3. Legal Basis for Processing

Depending on the circumstances, we may process your personal information because:

It is necessary to provide services you have requested or to take steps before entering into a contract with you.
We have a legitimate interest in operating and managing our business and providing our services.
We are required to comply with a legal or regulatory obligation.
You have provided consent where consent is required.

Where we rely on consent, you have the right to withdraw that consent at any time.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted third parties where this is necessary to provide our services or operate our business.

This may include:

Equipment manufacturers and suppliers
Delivery and courier companies
IT, networking or software providers
Payment providers
Accountants, insurers or professional advisers
Website hosting and technical service providers
Other contractors or specialists involved in delivering your project

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.

We may also disclose personal information where we are legally required to do so, for example in response to a court order, legal obligation or lawful request from a relevant authority.

5. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, understand how visitors use our website and improve our services.

The cookies used will depend on the services and features installed on our website.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

For more information, please refer to our Cookie Policy.

6. Website Analytics and Third-Party Services

We may use third-party services such as website analytics, contact forms, embedded maps, video services or other online tools.

These services may collect information such as your IP address, browser type, device information and information about how you interact with the website.

Where third-party services are used, their own privacy policies may also apply.

[Add the specific services used by your website here, for example Google Analytics, Google Maps, reCAPTCHA, embedded YouTube videos or your website hosting provider.]

7. How Long We Keep Your Information

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting and reporting requirements.

Where you become a customer, we may retain relevant information for the duration of our relationship and for an appropriate period afterwards where required for legal, contractual, accounting or legitimate business purposes.

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

8. Security

We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is restricted to those who reasonably need it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Third-Party Websites

Our website may contain links to third-party websites.

This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices or content.

We recommend that you review the privacy policy of any third-party website before providing personal information.

10. Your Rights

Under UK data protection law, you may have the following rights in relation to your personal information:

Right of access – you can request a copy of the personal information we hold about you.
Right to rectification – you can ask us to correct inaccurate or incomplete information.
Right to erasure – in certain circumstances, you can ask us to delete your personal information.
Right to restrict processing – in certain circumstances, you can ask us to restrict how we use your information.
Right to data portability – in certain circumstances, you can request your information in a structured, commonly used format.
Right to object – you may object to certain types of processing, including processing based on legitimate interests.
Right to withdraw consent – where we rely on your consent, you can withdraw it at any time.

These rights are subject to certain legal exceptions and may not apply in every circumstance.

If you wish to exercise any of these rights, please contact us using the details below.

We may need to request information to verify your identity before processing a request.

11. Marketing

We will only send you marketing communications where we have a lawful basis to do so.

Where consent is required, we will ask for your consent before sending marketing communications.

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe facility provided in the communication.

12. Children's Privacy

Our website and services are intended primarily for businesses, organisations and adults.

We do not knowingly collect personal information from children for marketing or other unnecessary purposes.

If you believe that a child has provided personal information to us, please contact us so that we can investigate and, where appropriate, delete the information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version will always be published on this page, with the date of the latest update shown at the beginning of the policy.

14. Complaints

If you have concerns about how we have handled your personal information, we would encourage you to contact us first so that we have the opportunity to resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

Information Commissioner's Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Website: https://ico.org.uk/

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Dundee Audio Visual Ltd
info@discoveryaudiovisual.co.uk
Company Registration Number: SC883046